All Ragazza Magica products are made of leather and made entirely in Italy in Florence. We collaborate with suppliers in the sector, both with artisans and resellers. We are in close contact with all companies to offer quality and transparency to the end customer.

The aging process of handbags foresees a result given by unpredictable nuances and slight differences between one model and another. We ensure leather products made with quality materials.

Each purchased item is carefully checked before being packed. Our goal is maximum transparency towards the client. Being handmade items, if there is a small difference in color or tones (compared to the photo that has not yet been updated before your purchase), you will be contacted and you will be informed of the variant, therefore you will be free to decide whether to receive your purchase or request a refund immediately.

We currently ship in Spain but our goal is that in the future we can work in more countries.

From the moment you receive your order, you have 14 days to return your purchase to us. Just send us a return request email. As soon as we receive the package, we will immediately refund the full amount spent at the time of purchase. More information here.

* Customized items are exempt from return.

Shipping costs in the case of returns are borne by the customer. We pay a lot of attention when describing and presenting our articles to do it in the best possible way. Please read the descriptions carefully and compare the measurements. If you want more information please contact us, we are always at your disposal through our Customer Service [email protected] or through our contact form.

In the event that problems related to our products are verified, we assure the maximum seriousness and correction to solve and facilitate the customer the total replacement or repair of the item without transport and return costs.